Shipping policy

Shipping Policy

Effective Date: April/2025

Thank you for shopping with AKIDemix! We’re happy to deliver our inclusive toys, tote bags, clothing, and resources to your door. Please review our shipping policy below.

Order Processing Time

Orders are processed within 2–5 business days (Monday to Friday, excluding holidays).
You’ll receive an email with tracking details once your order ships.

🌍 Shipping Locations & Rates

We currently ship to:

Canada
United States
Select international countries

Shipping rates are calculated at checkout based on your location and order weight.

Region	Estimated Delivery Time	Shipping
Canada	3–9 business days	Calculated at checkout
United States	5–12 business days	Calculated at checkout
International	7–21 business days	Varies by country

🚚 Tracking Your Order

Once shipped, a tracking number will be sent via email. Please allow 24–48 hours for tracking info to update.

Shipping Delays

Delivery times are estimates and may be affected by:

Carrier delays
Customs processing (for international orders)
Weather or public holidays

Incorrect Shipping Info

Customers are responsible for providing accurate shipping details. Orders returned due to incorrect or incomplete addresses may require additional shipping charges to be resent.

Lost or Damaged Orders

If your package is lost or arrives damaged, please contact us within 7 days of delivery:

Email: akidemixrlc@gmail.com
Include your order number and photos (if damaged)

We’ll do our best to resolve it with a replacement or refund.

Customs, Duties & Taxes

International orders may be subject to customs fees, taxes, or duties. These charges are the buyer’s responsibility and are not included in our product or shipping prices.